Advanced Call Flow Features in IVRSolutions
While a Basic Call Flow is useful for simple “Press 1 for Sales, Press 2 for Support” menu...
How to Set Up a Basic Call Flow in IVRSolutions
A call flow defines what happens when a customer dials your number. It determines whether...
What to Do When Calls Are Not Working in IVRSolutions
Sometimes you or your agents may face issues where calls are not connecting, dropping, or...
How to Add and Manage Audio in the IVRSolutions Panel
Audio messages are the backbone of your IVR system. They are used to greet customers, play...
How to Add and Manage Departments in Your IVRSolutions Panel
Departments help you organize your call center or business team into functional groups suc...
How to Use the "Login as Agent" Option in Your IVRSolutions Panel
Sometimes, administrators need to see exactly what an agent is experiencing inside the IVR...
How to Manage Working Hours of Agents in Your IVRSolutions Panel
Managing agent working hours is essential to ensure that calls are routed only when your t...
How to Edit or Delete Agents in Your IVRSolutions Panel
After adding agents to your IVRSolutions panel, you may sometimes need to update their det...
How to Add Agents to Your IVRSolutions Panel (Step-by-Step)
In this tutorial we will guide you on how you can add agents in Ivr Solutions through your...
How to check wallet history in depth
Managing your wallet balance and keeping track of transactions is important to stay update...